FAQ

nozawasnow is a Japanese-style accommodation in Nozawa Onsen Village, Nagano, combining the comfort of a hotel with the relaxed and flexible atmosphere of a guesthouse. All guest rooms feature traditional tatami flooring and Japanese-style futon bedding. It is well suited to longer ski and snowboard stays, as well as trips with family or groups of friends. Guests can also use the shared kitchen to prepare their own meals during their stay. nozawasnow is a great choice for travelers who want to enjoy Nozawa Onsen at a relaxed pace while experiencing a more local, Japanese-style stay.

Yes. All guest rooms at nozawasnow feature traditional tatami flooring, and guests sleep on Japanese-style futons rather than beds. We also pay close attention to comfort and can provide multiple layers of futon bedding when needed. While enjoying skiing, snowboarding, and the hot springs of Nozawa Onsen, you can also experience a comfortable stay with a distinctly Japanese feel.

Yes. nozawasnow is well suited to family ski and snowboard trips, as well as longer stays in Nozawa Onsen. We offer several room types, allowing families to choose the option that best suits their group size and preferred style of stay.

Yes. All guest rooms have tatami flooring and Japanese-style futon bedding, making them comfortable for families traveling with babies and young children. Children aged 5 and under can stay free of charge. We also offer children’s futons, high chairs, and baby baths for guests to use during their stay.

Yes. nozawasnow is a great choice for ski and snowboard trips with friends or larger groups. As multiple rooms can be booked, it is also well suited to groups planning a longer stay in Nozawa Onsen. For advice on the best room combination for your group size, please contact us before booking.

Yes. Guests at nozawasnow can use the shared kitchen to prepare their own meals during their stay. Groceries can be purchased locally in Nozawa Onsen, making it easy to cook breakfast or dinner when you prefer. This makes nozawasnow a convenient choice for longer ski stays, as well as family trips. Laundry facilities are also available for guests to use during their stay.

Yes. nozawasnow welcomes many guests from overseas, and English-speaking staff are available to assist with information and communication during your stay. It is a convenient choice for first-time visitors to Nozawa Onsen, as well as international travelers planning longer ski or snowboard stays.

nozawasnow offers its best available rates through the official website, so we recommend checking our website first when making a reservation. Please note that prices shown on third-party booking sites may occasionally differ due to their own member discounts, promotions, or special campaigns.

A minimum stay of two nights is required. Please note that the minimum stay may vary depending on the dates selected.

Children aged 5 and under can stay free of charge. Children’s futons, high chairs, and baby baths are also available free of charge.

Please let us know your preferences when making a reservation. We will do our best to accommodate your request; however, this may not always be possible depending on room availability and the room type booked. Thank you for your understanding.

Check-in is available from 3:00 p.m., and check-out is by 10:00 a.m. Guests complete both check-in and check-out themselves using the automated system at the property. Staff are available at the café bar until 8:00 p.m. if you need assistance. As staff are not available after 8:00 p.m., we recommend completing check-in by 8:00 p.m. whenever possible.

If you cancel a reservation made through our official website, the following cancellation fees will apply:

Cancellation Policy

Please note that cancellation policies may differ for reservations made through third-party booking sites, such as Booking.com or Agoda. For details, please check the cancellation policy of your booking plan or contact nozawasnow directly.

No, we do not have rooms with beds. All rooms are traditional Japanese-style rooms with tatami flooring and futons for sleeping.

Yes. nozawasnow offers several room types, and the facilities vary depending on the room. Some rooms include private facilities such as a shower and toilet. Please check the details of each room type to find the option that best suits your needs.

Yes. nozawasnow provides the following amenities free of charge:

In the guest rooms: Toothbrushes, razors, cotton sets, towels, and hair dryers
In the shared shower rooms: Shampoo, conditioner, and body soap
For guests visiting Nozawa Onsen’s public hot springs: Onsen sets containing a towel, shampoo, and soap
Other complimentary items: Indoor slippers, drinking water from the water dispenser, and tea

Yes. Free Wi-Fi is available throughout nozawasnow. Guests can use it for browsing the internet, staying in touch, streaming videos, and other everyday online activities, making it convenient for longer stays as well.

Yes. Guests at nozawasnow can use the shared kitchen to prepare their own meals during their stay. Groceries can be purchased locally in Nozawa Onsen, making it easy to cook breakfast or dinner when you prefer. This is especially convenient for longer stays and family trips.

Yes. nozawasnow has shared spaces including a dining area and a comfortable lobby with sofas, where families and groups of friends can enjoy meals together or relax after a day of skiing or snowboarding. We also provide board games, including Catan, for guests to enjoy during their stay.

Yes. Breakfast is available at nozawasnow. Guests can purchase breakfast from the on-site café bar and enjoy it at their own pace in the shared dining area.

Yes. nozawasnow has an on-site café bar where guests can purchase drinks and light snacks. Our coffee and café lattes are especially popular, and we also offer baked goods such as muffins made with carefully selected ingredients. Guests can enjoy their purchases at a relaxed pace in the shared dining area.

Yes. nozawasnow is located about a 3-minute walk from the Karasawa Lift at Nozawa Onsen Ski Resort, making it a convenient base for skiing and snowboarding. During your stay, you can also easily enjoy Nozawa Onsen’s hot spring village, local restaurants, and other attractions.

No. nozawasnow is not a ski-in/ski-out accommodation. However, the Karasawa Lift at Nozawa Onsen Ski Resort is about a 3-minute walk away, making it easy to access the ski slopes.

Yes. Reloadable lift passes for Nozawa Onsen Ski Resort are available for purchase at nozawasnow. Please note that only cashless payments are accepted.

Yes. Olive Rental is located about a 1-minute walk from nozawasnow and offers ski and snowboard equipment rentals. This makes it very convenient for guests who prefer to rent their gear locally after arriving in Nozawa Onsen.

Ski and snowboard lessons are offered by the Nozawa Onsen Ski School, operated by the Nozawa Onsen Ski Resort. Guests are asked to make reservations directly with the ski school.

For more information, please visit:
https://nozawaski.com/school/

Yes. nozawasnow provides a space where guests can store their skis, snowboards, and related equipment during their stay. This makes it convenient to keep your gear at the accommodation after a day of skiing or snowboarding at Nozawa Onsen Ski Resort.

From Iiyama Station on the Hokuriku Shinkansen, take the Nozawa Onsen Liner to Nakao Bus Stop. nozawasnow is about a 6-minute walk from the bus stop. You can also take a taxi from Iiyama Station. During the busy winter season, we recommend booking a taxi a few days in advance.

Yes. nozawasnow is easy to enjoy without a car. From Iiyama Station, you can take the Nozawa Onsen Liner, and the nearest stop, Nakao Bus Stop, is about a 6-minute walk from nozawasnow. The ski resort, public hot springs, restaurants, grocery stores, and rental shops are all within walking distance, so you can enjoy Nozawa Onsen comfortably without needing a car.

No. nozawasnow does not have an on-site parking lot. Please use nearby parking facilities.

The paid Nozawa Onsen Ski Resort Second Parking Lot is located within walking distance. For further information, please check the official Nozawa Onsen Ski Resort website.

Yes. Nakao-no-yu, one of Nozawa Onsen’s public hot spring baths, is about a 2-minute walk from nozawasnow. It is an easy place to enjoy a relaxing soak after a day of skiing or snowboarding.

Yes. Tonkichi, an okonomiyaki restaurant, is located directly across from nozawasnow, and there are several other restaurants within a 5-minute walk. It is easy to go out for meals on foot during your stay, making nozawasnow a convenient choice for guests who want to enjoy dining around Nozawa Onsen.

Yes. Niku no Washino, a local butcher shop, is about a 3-minute walk from nozawasnow, and Fresh Store Rainbow, a grocery store, is about a 7-minute walk away. Guests can easily buy ingredients within walking distance and prepare their own meals in the shared kitchen, which is especially convenient for longer stays.

The Nozawa Onsen Dosojin Fire Festival is held every year on January 15. Guests staying at nozawasnow on January 15 can generally receive one admission ticket for each registered guest.

The Snow Monkey Park is located about one hour by car from Nozawa Onsen Village. Snow Monkey Tours are also available.

For more information, please visit the official Nozawa Onsen website:
https://nozawaonsen.info/en/

Yes. Luggage storage is available for guests staying at nozawasnow. You may leave your luggage with us before check-in or after check-out. If you wish to use this service, please let our staff know.

Yes. Guests with a confirmed reservation may send their luggage to nozawasnow before arrival. We will receive and store it until check-in.

When sending your luggage, please include the following information on the shipping label:

Address:
nozawasnow
6636-1 Toyosato, Nozawa Onsen Village
Shimotakai District, Nagano 389-2502, Japan
Tel:
080-3387-1337

Please write your full name, as shown on your reservation, and your check-in date in the remarks section of the shipping form.

Yes. Parcel delivery services are available. You can arrange for takkyubin delivery at the café bar.