FAQ
About Reservations
Q
If I cancel my reservation, will I be charged a cancellation fee?
If you cancel a reservation made through our official website, the following cancellation fees will apply:
(Insert cancellation policy table here)
※ Please note that cancellation policies may differ for reservations made through external booking sites (such as Booking.com or Agoda). For details, please check the cancellation policy of your booking plan or contact the hotel directly.
Q
Please tell me about the accommodation fee for children.
Children aged 5 and under can stay for free when sharing a bed with an adult.
※ Please note that one child may share a bed with one adult.
※ Children aged 6 and above, or any child requiring a separate futon, will be charged the adult rate.
Q
Can I request a specific room floor or location?
Please let us know your preferences when making a reservation.
We will do our best to accommodate your request; however, please note that it may not always be possible depending on room availability and the type of room you have booked. Thank you for your understanding.
Q
What are the check-in and check-out times?
Check-in is from 3:00 p.m., and check-out is by 10:00 a.m.
Q
Is there a minimum stay requirement?
A minimum stay of two nights is required.
Please note that the minimum stay may vary depending on the booking period. Thank you for your understanding.
Outside the Hotel
Q
Is a parking available?
We do not have a parking lot on the premises. Please use nearby parking facilities.
※ A paid parking area, “Nozawa Onsen Ski Resort Second Parking Lot,” is located within walking distance. For more details, please refer to the ski resort’s official website.
Q
Where is the hotel located in relation to the village center and the ski resort?
Our guesthouse is conveniently located just a 3-minute walk from the Karasawa Lift at Nozawa Onsen Ski Resort, and about a 10-minute walk from the village center.
For more details, please refer to website.
Q
How can I get to the Snow Monkey Park?
The Snow Monkey Park is located about one hour by car from Nozawa Onsen Village. Snow Monkey Tours are also available.
For more information, please visit the official Nozawa Onsen website: https://nozawaonsen.info/en/
Q
How can I access the hotel from the nearest station, Tokyo Station, or Narita/Haneda Airport?
There are several transportation options available, including public transportation, buses, and taxis.
For detailed directions, please refer to website.
Q
Are there restaurants near the hotel?
There are several restaurants within walking distance.
For more details, please refer to website
About Luggage
Q
Is it possible to leave my luggage before check-in and after check-out?
We offer luggage storage for our staying guests.
You may leave your luggage with us before check-in or after check-out.
If you wish to use this service, please let our staff know.
Q
I would like to send my luggage to the hotel in advance. What should I do?
We are happy to receive luggage sent in advance for guests who have a reservation or are currently staying with us.
When shipping your luggage, please make sure to include the following information on the shipping label:
Address:
6636-1 Toyosato, Nozawa Onsen Village,
Shimotakai District, Nagano 389-2502, Japan
Tel: 080-3387-1337
Please write your full name (as on the reservation) and your check-in date in the remarks section of the shipping form.
Q
Can I send my luggage from the hotel?
es, shipping services are available.
You can arrange for parcel delivery (takkyubin) at the café.
Ski & Snowboard
Q
Where can I book ski or snowboard lessons?
Ski and snowboard lessons are offered by the Nozawa Onsen Ski School, operated by the Nozawa Onsen Ski Resort.
Guests are asked to make reservations directly with the ski school.
For more information, please visit: https://nozawaski.com/school/
Q
Where can I rent ski or snowboard equipment?
There is a rental shop located just a 1-minute walk from the hotel.
Guests are asked to make reservations directly with the rental shop.
Guest Rooms
Q
Is internet available?
Yes, you can use the internet for free.
The Wi-Fi password can be found in the hotel guide available in each room or elsewhere within the hotel.
Q
What amenities and facilities are provided in the guest rooms?
【In-room facilities 】
Heater, Air purifier, Hangers, Hair dryer, Wi-Fi
【In-room amenities 】
Toothbrush, Razor, Cotton set, Towels
※ Additional items available outside the rooms:
Slippers: Please change into indoor slippers at the hotel entrance.
Onsen set (towel, shampoo, soap): Available at the hotel entrance for your use.
Shampoo, conditioner, and body soap: Provided in each shower room.
Mineral water: Water server available at the café.
Tea in the dining room
Q
Are there rooms with beds?
No, we do not have rooms with beds. All rooms are traditional Japanese-style rooms with tatami flooring and futons for sleeping.